TRANSFORMING AFFORDABLE HOUSING Creating Stability and Empowerment What We Do Cornerstone Property Management is redefining the landscape of affordable housing by integrating trauma-informed care into its property management practices. Recognizing that housing instability is both a consequence and a cause of trauma, Cornerstone employs a cutting-edge program, Leasing with Care, Housing with Purpose (LCHP). This dual-faceted approach combines a facilitation program for property managers with a comprehensive renter education program for incoming residents. Together, these initiatives foster stable, supportive, and mutually accountable communities, addressing the nation's urgent affordable housing crisis and the escalating issue of evictions leading to homelessness. This approach could have made a difference in the eviction of a resident we will call Ms. Lonnie. Ms. Lonnie, a middle-aged Caucasian female, had been abducted as a teenager and held for seven days by two men. Her parents never reported her missing, and when she was returned, they sought no counseling or victim support services for her. Her adult life was peppered with toxic relationships and periods of homelessness. Her most recent stint was brought on by neglecting to recertify her annual income—a ten-minute process. Ms. Lonnie refused to come to the Rental Office and complete the process. Unaddressed trauma is the reason behind this eviction, and the Cornerstone approach would have addressed it. By providing property managers with the tools to identify and respond to trauma and equipping residents with the resources and education needed to sustain housing, Cornerstone Property Management is creating pathways to stability. The LCHP program is not just about reducing evictions; it’s about transforming the way communities function, ensuring that both property managers and residents are empowered to break cycles of trauma and housing instability. Who We Are Cornerstone Property Management is a transformative force in the affordable housing sector, located in Cleveland, TN. As a Limited Liability Company (LLC), our company is redefining property management by incorporating trauma-informed care into every facet of our operations. Recognizing the profound impact of trauma on individuals and communities, Cornerstone is committed to creating stable, supportive, and empowering housing environments. At the heart of Cornerstone's approach is a deep understanding of the challenges faced by residents in affordable housing. Through our innovative programs, including Leasing with Care, Leasing with Expectation, we equip property managers with the tools to engage empathetically while empowering residents to build stable, productive lives. By bridging the gap between housing and human care, Cornerstone is reshaping affordable housing into a model of dignity, trust, and accountability. Cornerstone’s success is further enhanced by strong partnerships with faith-based communities under the Shared Freedom program. These collaborations are instrumental in amplifying the voices of residents, fostering mutual trust, and providing pathways to support and empowerment. Established referral processes through community organizations focused on homeless transitions, primary healthcare, early childhood education, and technical skills training, strengthen the supportive foundation that ensures the well-being and stability of residents. OUR MISSION Cornerstone will become the Tri-State's leading trauma-informed property management company, setting a new standard for affordable housing rooted in care and empowerment. OUR VISION Cornerstone—impactful resident-centered property management that makes the world better. OUR VALUES Empathy We approach every resident with compassion, acknowledging the impact of trauma on their well-being. Accountability We foster mutual respect and responsibility, encouraging stable and thriving communities. Innovation We employ cutting-edge programs to address the complex challenges of affordable housing. Equity We are committed to providing fair and accessible housing opportunities for all. Collaboration We believe in the power of partnerships to elevate resident voices and create a robust support network. OUR GOALS Cornerstone Property Management offers a comprehensive suite of services designed to revolutionize affordable housing through a trauma-informed approach. By integrating care, empathy, and accountability into property management, Cornerstone creates stable and empowering housing environments that meet the unique needs of residents while fostering sustainable and thriving communities. CORE SERVICES Through trauma-informed practices, faith-based partnerships, and a resident-centered philosophy, Cornerstone Property Management is not just managing housing—it is transforming lives and strengthening communities. Leasing with Care, Housing with Purpose (LCHP) Program This flagship program combines two essential components to support both property managers and residents: Facilitation for Property Managers: Trauma-informed care training to recognize and address signs of trauma. Strategies for fostering trust-based relationships with tenants. Tools for proactive communication and de-escalation to prevent evictions. Guidance on implementing fair and empathetic management practices. Renter Education for Residents: Workshops and resources to help residents understand lease agreements. Financial literacy programs to promote stability and prevent arrears. Education on fostering positive relationships within the community. Supportive resources to navigate challenges such as job loss or family crises. Trauma-Informed Property Management Services Cornerstone’s management practices are uniquely designed to: Address the root causes of tenant instability, including unaddressed trauma and economic hardship. Reduce tenant turnover through personalized support and empathetic engagement. Streamline conflict resolution with communication strategies rooted in understanding and care. Resident Support Programs Collaborating with local organizations, Cornerstone connects residents to: Counseling and mental health services. Job training and employment support. Community-building activities to foster mutual accountability and trust. Emergency assistance programs for unexpected financial crises. Faith-Based Partnership Initiatives Through the Shared Freedom Program, Cornerstone partners with faith-based organizations to: Amplify resident voices and advocate for their needs. Provide spiritual and emotional support as part of a holistic care model. Organize community events to strengthen ties among residents and staff. Data-Driven Solutions and Impact Assessment Cornerstone employs innovative technologies to: Monitor and evaluate the success of trauma-informed interventions. Track metrics such as reduced eviction rates, increased housing stability, and improved resident satisfaction. Adapt services based on real-time data and feedback to ensure continuous improvement.

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Cornerstone Property Management is committed to ensuring accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. ACCESSIBILITY STATEMENT This statement was last updated on [enter relevant date]. Cornerstone Property Management is dedicated to making our website accessible to everyone, including people with disabilities. What web accessibility is An accessible website ensures that all users, including those with disabilities, can perceive, understand, navigate, and interact with the site. This is achieved through adherence to web content accessibility guidelines and the use of assistive technologies. Accessibility adjustments on this site We have designed this site in accordance with the WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, ensuring it meets the [A / AA / AAA - select relevant option] level of accessibility. Our website is compatible with assistive technologies, such as screen readers and keyboard navigation. To achieve this, we have implemented the following: Conducted accessibility audits and remediated issues Ensured proper structuring and labeling of content Provided text alternatives for non-text content Ensured color contrast and readability Minimized the use of animations and motion Provided accessible multimedia content Declaration of partial compliance with the standard due to third-party content [only add if relevant] Our commitment to accessibility may be impacted by certain third-party content. In such cases, we declare partial compliance for those specific instances, and we are working diligently to address any accessibility issues. Accessibility arrangements in the organization [only add if relevant] Cornerstone Property Management is dedicated to ensuring physical accessibility in our locations. Our offices and branches are equipped with accessibility features, including but not limited to parking, public transportation access, and facilities for individuals with disabilities. Requests, issues, and suggestions If you encounter any accessibility barriers on our website or require assistance, please contact our accessibility coordinator: [Name of the accessibility coordinator] [Telephone number of the accessibility coordinator] [Email address of the accessibility coordinator] [Additional contact details if relevant / available]